All of our watches are genuine and authentic.  all watches are new. We buy our watches through authorized dealers and distributors and other established lines of distribution within the watch industry.

The watch industry generally maintains certain retail prices and discounts, however at Genuinewatches.com, we offer genuine brand name watches at significant discounts prices from that of the manufacturer's suggested retail price. Due to our discounted pricing, for certain brands, we may not fit into so-called "Authorized Dealers" as defined by the manufacturer.
Our warranty coverage on our watches are generally from one to three years depending on the watch brand. The detail part of our product display specifies the length of the warranty coverage. Our warranty covers movement, which is the core of any watch. The batteries are covered for 2 months from the day we ship the watch. The warranty does not cover the following; watch case, watch bracelet, straps, crown and stems, crystal and glass, finishes, damage caused by excessive wear/tear and or physical/accidental abuse, moisture build up, and water damages. Also, all shipping and handling costs in connection with warranty service are the responsibility of the customer. This warranty is valid only at authorized repair centers and at Genuinewatches.com. Improper repairs serviced by unauthorized personals will void the warranty

Warranty Service Instructions:

When sending in your watch for warranty service, please include the following:

How To Get Your Warranty Service

Before sending the your watch for repairs, please contact us at Sales@Genuinewatches.com for repair authorization number (RA). Once you have been issued an RA number, Print the repair form fill it out and please send the watch back to us at our Mailing Address. Please include the following information before shipping your watch so that we can properly identify your order.

Your name
RA number
Your email
Phone number
Return address
Explanation of the problems

Please properly package your watch from even further damage, and be sure to INSURE your package for the price you paid with reliable carrier, such as UPS or FEDEX. All shipping costs related to repairs are customer's responsibility.